Summit US Track Sessions Customer Engagement

Customer Engagement

<p><span><strong>May 4&ndash;7, 2020 | Live Virtual Experience | Held in eastern daylight time</strong></span></p> <p><span>While customer success, customer marketing and customer experience leaders are making significant progress toward adequate visibility and investment in existing customers, they must continue to improve the customer experience to support retention, loyalty, growth and advocacy. Many organizations fail to leverage customer loyalty and insights, leaving cross-sell and upsell opportunities on the table while also running into challenges in their retention strategies, particularly when their customers&rsquo; journey is primarily digital. In this track, we will explain how to measure and optimize retention and growth and maximize the impact of customer engagement in your organization.</span></p> <p><span>Along with track sessions, the following list includes additional sessions relevant to this role. Optimize your Summit experience by attending the sessions of your choice.</span></p>