Summit US Sessions CES_Programs of the Year Customer Engagement

Programs of the Year: Customer Engagement

Speaker(s):  Amy Bills, Asha May, Drew Kraisinger, George Ouzts

Driven by the conversations of Forrester SiriusDecisions analysts with hundreds of organizations, our Programs of the Year sessions showcase the programs our analysts have chosen as best-in-class across marketing, sales and product disciplines — in the client’s own words. During our first Customer Engagement Program of the Year session, at 10:50 a.m., Asha May of Veracode will explain how her organization used best practices to achieve award-winning customer engagement results. During the second session, starting at 11:10 a.m., Drew Kraisinger and George Ouzts of Medecision will describe how their organization benefited from the deployment of customer health scores and customer experience dashboards.

May 4–7, 2020 | Live Virtual Experience

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